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SHIPPING POLICY

AT NATIVE DESIGNWORKS, WE TAKE PRIDE IN DELIVERING YOUR ORDERS ON TIME AND WITH CARE. WE CURRENTLY OFFER FREE SHIPPING ON ALL ORDERS WITHIN THE UNITED STATES. ALL OF OUR PRODUCTS ARE CAREFULLY PACKAGED AND SHIPPED VIA USPS OR UPS, DEPENDING ON THE SIZE AND WEIGHT OF THE ORDER. WE STRIVE TO PROCESS YOUR ORDER WITHIN 1 WEEK, HOWEVER IT CAN TAKE UP TO 2-4 WEEKS DUE TO THE CUSTOM NATURE OF OUR PIECES. IF YOU HAVE ANY QUESTIONS ABOUT OUR SHIPPING METHODS OR COSTS, PLEASE DO NOT HESITATE TO CONTACT US.  

RETURN & EXCHANGE POLICY

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WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE. IF FOR ANY REASON YOU ARE NOT SATISFIED, WE OFFER A 30 DAY RETURN POLICY. TO INITIATE A RETURN, PLEASE CONTACT US WITH YOUR ORDER NUMBER AND THE REASON FOR THE RETURN. WE WILL PROVIDE YOU WITH INSTRUCTIONS ON HOW TO RETURN THE ITEM. ONCE WE RECEIVE THE RETURNED ITEM, WE WILL ISSUE A REFUND TO YOUR ORIGINAL PAYMENT METHOD. PLEASE NOTE THAT THE ITEM MUST BE RETURNED IN ITS ORIGINAL CONDITION AND PACKAGING FOR US TO PROCESS THE RETURN. SHIPPING COSTS ARE ASSUMED BY THE BUYER. ANY CUSTOM PIECES ARE NOT ELIGIBLE FOR RETURN DUE TO THEIR CUSTOM NATURE.

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